moze Account & Payment FAQ

When you open a moze account, we require email confirmation and phone verification via one-time code. Before your first withdrawal, we ask for identity verification. You will need to provide a government-issued ID (passport, national identity card, or driver's license) and a recent photo of yourself holding the ID.

For users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta, the process is the same. Upload clear, readable images of both documents through your moze account settings. We verify your identity within one business day. If your documents are unclear or incomplete, we will request new images.

If a deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet fails, the e-wallet platform will not charge your account. If you are transferring funds to a moze mobile banking, local payment, online payment, or e-wallet virtual account and the transfer does not arrive, check with your bank to confirm whether the money left your account. If it did, contact our support team with your transaction reference number within 24 hours.

For withdrawals, if your cash-out request remains pending for longer than your payment method's standard settlement window, contact support. We will investigate and either complete the withdrawal or refund the amount to your moze balance.

Before your first session on moze, review our terms and conditions and legal notice. These documents explain how our sportsbook and live-dealer games work, the rules for deposits and withdrawals, account closure, and your rights and obligations.

Each game category—sportsbook (football, Liga 1, Piala Indonesia, badminton, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus), and esports (Mobile Legends, Free Fire, PUBG Mobile)—has its own rules. Within the moze app or browser, tap the game and select "Rules" or "How to play" for a summary. If you have questions, ask our support team.

We at moze track your account activity and offer occasional tier promotions based on your deposit history and gameplay. However, we do not publish exact tier thresholds or guaranteed rewards. Promotions may vary by region and season.

To check your current status on moze, go to your account settings and select "Promotions" or "Tier status." If you have a specific question about your tier, contact our support team. We do not offer automatic cashback or deposit-limit tools; all account features are optional and managed by you.

We at moze honour data-deletion requests from users in jurisdictions that recognize this right. To request deletion of your personal data, send an email to our support team with "Data Deletion Request" in the subject line. Include your moze username and the email address associated with your account.

We will verify your identity and inform you of any moze balance or pending transactions that must be resolved before deletion can proceed. Once deletion is approved, your account will be permanently closed and your data will be removed from our active systems. We may retain some information for legal or tax compliance purposes.

You can reach our support team in two ways. First, open the moze app or browser version and tap the chat icon in the bottom-right corner. Our team will respond during business hours. For non-urgent questions, this is the fastest method.

Second, for formal requests (data deletion, account closure, legal inquiries), send an email with your moze username and a clear description of your issue. Include any transaction IDs or reference numbers relevant to your problem. We aim to respond to all support requests within one business day. For account security issues, contact us immediately.

We at moze operate in jurisdictions where online entertainment services are legally permitted. Our service is available in selected regions; users are responsible for confirming that moze access is lawful in their jurisdiction before opening an account.

We do not offer moze services in countries where online wagering is prohibited by law. If you are unsure whether moze is available in your location, consult local regulations or contact our support team. Our legal notice page sets out the jurisdiction-restricted nature of our service in detail.

When you request a withdrawal on moze, we process it within one business day. First-time withdrawals require identity verification; if you have already verified your ID, subsequent withdrawals are processed faster.

Once we approve your moze withdrawal, the funds are sent to your original payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank account with online payment, e-wallet, mobile banking, local payment). Settlement times depend on your payment provider. E-wallet transfers usually arrive within minutes; bank transfers typically settle same-day. If your withdrawal has not arrived after the expected time window, contact our support team with your withdrawal reference number.